DoubleHuat Agent Subscription Agreement

READ THIS AGREEMENT CAREFULLY BEFORE ACCEPTING. IT IS A LEGALLY BINDING CONTRACT.

By ticking the acceptance box and creating an Agent account, you confirm that you have read, understood, and agree to be legally bound by this Agreement, together with our Privacy Policy.

1. Eligibility

To register for and use the Service as an Agent, you must:

1. Be at least 18 years old;
2. Hold a valid Council for Estate Agencies (CEA) registration as a property salesperson in Singapore, and be affiliated with a CEA-licensed estate agency;
3. Provide your genuine CEA registration number and other required registration details;
4. Use the Service in your professional capacity as a licensed property salesperson.

You must promptly notify us if your CEA registration is suspended, revoked, or lapses. We may verify your CEA registration status at any time and may suspend or terminate your account if we determine you no longer meet these eligibility criteria.

2. The Service

The Service is a subscription-based software-as-a-service platform providing property agents with tools including, at the date of this Agreement:

1. HDB and private property valuation lookups;
2. Comparative Market Analysis (CMA) PDF report generation;
3. Buyer Stamp Duty (BSD), Additional Buyer Stamp Duty (ABSD), Rental Stamp Duty, and Loan Repayment calculators;
4. A Client Notebook for recording and organising your own prospects and clients;
5. Agent branding tools (photo, agency logo, WhatsApp link, template selection).

We may add, modify, or discontinue features from time to time. We will provide reasonable notice of any material change.

3. Free Trial

New Agent accounts include a 30-day free trial with full and unlimited access to the Service. The trial begins on the date you complete registration and expires 30 days later.

At the end of the trial, you must subscribe to a paid plan to continue using paid features. You may log into your account after the trial expires to view your existing data, but access to paid features will be suspended until you subscribe.

4. Subscription Plans and Fees

The current subscription plans are:

1. Monthly Plan — S$15.90 per month, for 30 days of access from the date payment is credited;
2. Half-Yearly Plan — S$69.90, for 180 days of access from the date payment is credited;
3. Yearly Plan — S$99.90, for 365 days of access from the date payment is credited.

All fees are in Singapore Dollars (SGD) and inclusive of Goods and Services Tax (GST) where applicable. We may revise pricing from time to time. Any revised pricing will apply only to new subscriptions and to renewals commenced after the revision; existing paid periods will not be affected.

Payments are made via the payment methods indicated on the subscription page. Your access is activated once we have received and confirmed your payment. Subscriptions do not renew automatically; you must actively renew at the end of each paid period.

Payments are processed on our behalf by Stripe, a third-party payment processor, and are subject to Stripe's own terms and privacy policy. We do not store your full card or bank details. By subscribing, you authorise the charge for the plan you have selected.

Chargebacks. If you initiate a chargeback, payment dispute, or reversal in respect of a payment that was validly authorised and for which access was provided, we may treat this as a material breach. We reserve the right to immediately suspend or terminate your account, to treat the disputed sum (together with any fees or charges we incur as a result) as a debt due from you to us, and to decline future subscriptions. This does not affect any genuine right you have to dispute an unauthorised or erroneous charge.

5. No Refund Policy

The 30-day free trial gives you a full opportunity to evaluate the Service before committing to a paid plan. Accordingly, all fees paid are non-refundable, whether in full or in part, whether or not you continue to use the Service, and whether or not you cancel your account before the end of the paid period.

This clause is subject to any non-waivable rights you may have under Singapore consumer protection law, though we do not consider such rights to apply to this business-to-business Agreement.

6. Account and Login Credentials

Each Agent account is personal to the individual Agent named on it. You may not share your login credentials with any other person, including colleagues at the same agency. Only you are authorised to access and use your account.

You are solely responsible for keeping your password secure and for all activity that occurs under your account. Notify us immediately at support@doublehuat.com if you suspect any unauthorised use.

Your account supports one active sign-in at a time. If you sign in on another device or browser, your earlier session will end automatically and you will need to sign in again on that device. This is a security measure and not a fault. We also keep a limited record of each sign-in, as described in our Privacy Policy, to help us detect credential sharing.

7. Acceptable Use

You agree that you will not, and will not permit any third party to:

1. Resell, sublicense, or otherwise commercially exploit access to the Service;
2. Scrape, crawl, or use any automated means to extract data from the Service;
3. Reverse engineer, decompile, or attempt to derive the source code of the Service;
4. Circumvent, disable, or interfere with security or access control features;
5. Use the Service to send unsolicited marketing communications (including messages that would breach Singapore's Do-Not-Call framework under the PDPA);
6. Use the Service to store or transmit any content that is unlawful, defamatory, misleading, or infringes any third party's rights;
7. Use the Service in any manner that violates Council for Estate Agencies rules, the Estate Agents Act, or any other applicable law or regulation.

We may suspend or terminate accounts that we reasonably believe are in breach of this clause, with or without notice.

8. Your Client Data and PDPA Responsibilities

When you enter details of your prospects and clients into the Client Notebook or attach calculations and valuations to them:

1. You are the data controller (in PDPA terms, the "organisation") for that client data. You collected it from your clients in the course of your practice as a property salesperson;
2. Kri8tion is a data intermediary. We host and process that data on your behalf and in accordance with your instructions, in order to provide the Service;
3. You warrant that you have obtained all necessary consents from your clients under the PDPA before entering their personal data into the Service, and that you have informed them of the purposes for which their data is used and disclosed, including the fact that it will be stored on Kri8tion's platform;
4. You are responsible for responding to your clients' PDPA requests (access, correction, withdrawal of consent) in respect of the data you have entered. We will provide reasonable technical assistance to help you comply.

Please refer to our Privacy Policy for details of how we handle personal data as a data intermediary, and how we handle your own personal data as an Agent.

9. Intellectual Property

The Service, including all software, algorithms, designs, templates, database structures, and content authored by us (excluding your Client Data), is and remains the exclusive intellectual property of Kri8tion.

Subject to your compliance with this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active subscription period. The CMA PDFs, calculator outputs, and other artefacts that you generate through the Service are yours to use in the ordinary course of your practice as a property salesperson, subject to the acknowledgement in clause 10.

10. Accuracy of Data and Your Professional Responsibility

The Service draws on data from public sources (including HDB, URA, IRAS, LTA, and data.gov.sg) and on calculation methodologies published by IRAS. While we make reasonable efforts to keep the data and calculations current and correct, we do not guarantee that any specific figure, valuation, transaction record, or calculation output is accurate, complete, or up to date.

All outputs from the Service are estimates for professional convenience only. Before quoting any figure to a client or relying on it in a transaction, you must independently verify it against the original authoritative source (for example, IRAS for stamp duty, HDB for HDB flat data, banks or MAS-licensed mortgage brokers for loan quantums, or your own conveyancing lawyer). You accept full professional responsibility for the advice you give to your clients based on outputs from the Service.

We are not a licensed valuer, mortgage broker, lawyer, or financial adviser. The Service does not constitute professional valuation, legal, or financial advice.

Kri8tion is an independent platform. We are not affiliated with, endorsed by, or acting on behalf of HDB, URA, IRAS, LTA, the Council for Estate Agencies, data.gov.sg, or any other government body or data source. Data obtained from these sources is used subject to their respective terms of use, and their trademarks and data remain the property of their respective owners.

11. Service Availability

We aim to keep the Service available at all times but we do not guarantee any specific uptime. Access may be interrupted for maintenance, upgrades, failure of third-party dependencies (including public data sources), or events beyond our reasonable control. We will not be liable for any loss arising from such interruptions.

Force majeure. We will not be in breach of this Agreement, nor liable for any delay or failure to perform, where this is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, civil unrest, government action, failure of internet, hosting, payment, or public-data providers, power failures, or cyber-attacks.

12. Limitation of Liability

To the fullest extent permitted by Singapore law:

1. The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied;
2. Neither party will be liable to the other for indirect, incidental, consequential, special, or punitive losses, including loss of profits, loss of business, loss of goodwill, or loss of anticipated savings, however caused;
3. Our total aggregate liability to you under or in connection with this Agreement, whether in contract, tort, or otherwise, is limited to the total fees you have paid to us in the six (6) months immediately preceding the event giving rise to the claim;
4. Nothing in this Agreement excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under Singapore law.

13. Indemnity

You agree to indemnify, defend, and hold harmless Kri8tion, and its owner, officers, and contractors, from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

1. Your breach of this Agreement or of any applicable law, including the Personal Data Protection Act 2012, the Estate Agents Act 2010, or Council for Estate Agencies rules;
2. Any personal data of your prospects or clients that you enter into the Service without having obtained the necessary consents, or in breach of your obligations as the data controller under clause 8;
3. Any advice, figure, valuation, or representation you give to a client or third party based on outputs from the Service;
4. Your misuse of the Service, or any use of your account by a person you allowed to access it.

This indemnity survives termination of this Agreement.

14. Term and Termination

This Agreement takes effect when you accept it during registration and continues until terminated as follows:

1. You may terminate at any time by requesting account deletion via support@doublehuat.com. No refund is due;
2. We may terminate with immediate effect if you materially breach this Agreement (including but not limited to breach of clauses 1, 6, or 7);
3. We may terminate on 30 days' notice for any other reason. In that case, we will refund a pro-rata share of any unused portion of your current paid period.

On termination, your access to the Service will end and we will delete or anonymise your personal account data (such as your name, email, mobile number, CEA registration number, profile and agency images, saved valuations, calculations, and Client Notebook entries) within a reasonable period. However, we will retain records of your payments and transactions for as long as required by Singapore law — currently up to seven (7) years — for accounting, tax, and audit purposes (including under the Income Tax Act 1947 and, where applicable, the Companies Act 1967). Such retained records are kept solely for legal compliance and are not used to provide the Service. Before terminating, you may export your Client Notebook data on request via support@doublehuat.com.

15. Modifications to This Agreement

We may modify this Agreement from time to time. Where a modification is material, we will give you at least 30 days' prior notice by email to the address associated with your account, or by prominent notice within the Service. Continued use of the Service after the modification takes effect constitutes your acceptance of the modified Agreement. If you do not agree to a material modification, you may terminate under clause 14(1) and we will refund a pro-rata share of your unused paid period.

16. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Republic of Singapore. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall first be attempted to be resolved by good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC for the time being in force. The seat of arbitration shall be Singapore, the tribunal shall consist of one arbitrator, and the language shall be English.

17. Contact and General

For any questions about this Agreement, contact us at support@doublehuat.com. Our registered business address is available upon request.

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Kri8tion in respect of the Service and supersedes any prior arrangement. No third party may enforce any term under the Contracts (Rights of Third Parties) Act 2001. If any provision is held unenforceable, the rest of the Agreement will continue in effect.